Returns & Refunds Policy
Returns and Refunds Policy for physical or dropship product
If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 28 days of receipt.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. The buyer has to pay the return of goods. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.
Refund order may be in full or in partial.
It is necessary to state the reason for refund.
For more info, pls. "Contact" us.
Returns and Refunds Policy for digital products
Remark: no returns, no exchanges, no refunds!
You can also see additional terms on the Shipping Policy and FAQ page.
Alternative settlement of disputes
All disputes and complaints are settled by agreement and compromise.
You can also see more information at:
Customer Complaint Form